Frequently Asked Questions
GENERAL
How can I search for a product on SyriaCart?
There are several ways to find a product on SyriaCart:
- Use the search bar at the top of the page—just type what you're looking for and press Enter.
- Browse the main menu, organized by product categories, to navigate through the platform.
What should I do if I can’t find a product?
We are constantly updating our catalog with the latest available products. However, if the item you’re looking for is not listed, you can notify us and we’ll try to source it for you.
Just send us the product details via email or contact us directly.
How can I register on SyriaCart?
Registering is very easy!
Simply click the Sign Up button.
You can also register using one of your favorite social media accounts. Fill in the required fields, and with just a couple of clicks, you’ll become an official member of the SyriaCart family.
Simply click the Sign Up button.
You can also register using one of your favorite social media accounts. Fill in the required fields, and with just a couple of clicks, you’ll become an official member of the SyriaCart family.
ORDERS
How do I place an order if it’s my first time?
Placing an order on SyriaCart is simple:
- Search for the product you want to buy (using the search bar or browsing through categories).
- Click the shopping cart icon to add the product.
- Repeat if you want to add more products.
- Click View Cart (top right corner).
- Review your cart and proceed to checkout by selecting your preferred payment method.
- Fill in the required information and click Place Order.
- Done! You’ll receive a confirmation email with your order number.
- Our team will contact you to arrange delivery to the address you provided.
Can I place an order by phone or email?
Unfortunately, we do not accept orders via phone or email.
Our platform is always available for placing orders at any time 🙂
I placed an order but no one has contacted me yet. What’s going on?
We contact you before processing any order to ensure everything is correct.
If you haven’t received a call or email after placing your order, possible reasons could be:
- The request was submitted outside business hours.
- Our customer service hours are from 9:00 AM to 5:00 PM, Sunday to Thursday.
- We couldn’t reach you—perhaps the phone number or email was incorrect, the line was busy, or the phone was off.
- If it’s the first case, please wait until our team resumes work.
- If it’s the latter, please contact us and we’ll handle it right away.
I forgot to add my address or special instructions. What should I do?
Wait for our team to contact you, and you can provide the missing details then.
Or, if you prefer not to wait, send us an email with the updated information, and we’ll modify your order accordingly.
I made a mistake while placing the order—what now?
No worries! If you ordered by mistake or selected the wrong item, just contact us and we’ll help correct it.
I paid via bank transfer or e-wallet and now I want to cancel the order—can I?
Yes, absolutely.
Just contact us immediately so we can stop the order from being processed. If the order is already being prepared, cancellation may still be possible but might incur a cancellation fee. Please refer to our Terms & Conditions for details.
Just contact us immediately so we can stop the order from being processed. If the order is already being prepared, cancellation may still be possible but might incur a cancellation fee. Please refer to our Terms & Conditions for details.
Where can I view all my past orders?
You can view your full order history in the My Account section.
Log in using your credentials and click My Account to access it.
Log in using your credentials and click My Account to access it.
How can I track my order?
Each order on SyriaCart follows a specific process to ensure a smooth experience.
Once your order enters the processing stage, we’ll send you email updates about every status change so you stay informed.
You can also log into your account and check My Orders for real-time updates on your order status.
Once your order enters the processing stage, we’ll send you email updates about every status change so you stay informed.
You can also log into your account and check My Orders for real-time updates on your order status.
PAYMENTS
What payment options are available?
We offer flexible payment methods to suit your needs:
- Cash on Delivery: Pay when the product is delivered to your door (available in Damascus & surrounding areas, and through our agents in other governorates).
- Bank Transfer: You can transfer the payment directly to our account.
- E-Wallets & Electronic Payments: We support several wallet and digital payment services.
Is monthly installment payment available?
Yes! Some sellers on our platform offer installment plans under reasonable terms.
Please check each product page for specific conditions.
DELIVERY
How much does international shipping cost?
You’ll be informed of the delivery cost during checkout, based on the weight of your order.
Where do you deliver?
We deliver to all Syrian governorates and are expanding to deliver to neighboring countries as well. Work is ongoing to offer shipping to additional international destinations.
How long does delivery take?
all Syrian governorates
We usually process and dispatch orders starting the next business day (Sunday to Thursday).
Delivery within Damascus & surrounding areas may take 1–2 business days.
You can expect delivery between 9:00 AM and 8:00 PM, and we’ll call you to confirm the exact time.
For other regions, delivery usually takes 3–7 days , depending on the location.
We’re working with trusted agents to reduce delivery times.
Delivery within Damascus & surrounding areas may take 1–2 business days.
You can expect delivery between 9:00 AM and 8:00 PM, and we’ll call you to confirm the exact time.
For other regions, delivery usually takes 3–7 days , depending on the location.
We’re working with trusted agents to reduce delivery times.
PRIVACY & SECURITY
Is SyriaCart a secure platform for shopping?
Absolutely—100% safe.
We use the latest security systems and never store your financial or personal data beyond what is required for regular operations.
We’ve passed rigorous security checks from authorized banks and use professional cybersecurity services to process online payments securely.
We use the latest security systems and never store your financial or personal data beyond what is required for regular operations.
We’ve passed rigorous security checks from authorized banks and use professional cybersecurity services to process online payments securely.
Will I receive spam from SyriaCart?
No, you won’t.
SyriaCart has a strict privacy policy.
Your personal information is encrypted and stored securely, with access limited to authorized team members only.
SyriaCart has a strict privacy policy.
Your personal information is encrypted and stored securely, with access limited to authorized team members only.
ACCOUNT
How can I change my password?
It’s good practice to change your password regularly.
To change it:
To change it:
- Login with your current credentials
- Go to My Account
- Enter your new password and click Save
forgot my SyriaCart password. What should I do?
No problem—it happens to all of us 🙂
To reset your password:
To reset your password:
- Click Login then Forgot Password
- Our system will send a reset link to your registered email
- Follow the link and set a new password
- Return to the site and log in using your updated credentials